HOW CAN WE HELP?

How do I unlock a reward?

When can I expect to receive my reward?

How do I track the shipping status of my reward?

Where can I find the rewards?

The reward I want is not available

How do I reschedule my Studio Tour?

I've redeemed my points for a reward, what happens next?

Is there a quantity limit on rewards?

What is a Hot Reward?

Will my reward arrive in time for the holidays?

How do I track my order?

Can I ship my reward to a PO Box?

Do you ship rewards to Canada?

Can I cancel my reward redemption?

How are rewards shipped? 

Do I pay for shipping on my reward? 

How long do I have to return my reward?

Is there a limit to how many times I can redeem a particular reward?

Is there a limit to how many rewards I can redeem in a day?

I entered the wrong shipping address, what should I do?

I received the same item from two or more “Mystery” rewards. Can I exchange it?

The reward I redeemed never arrived

The reward I received is not what I redeemed

What should I do if my reward arrived damaged?

Can I have my rewards sent to a different address?

Point value changed after redeeming a reward – can I get credit?

Can I still redeem a reward that is out of stock?