If you're running into issues in the app on your iOS or Android device, try the following steps:

iOS

Force close the app and any apps running in the background

1. Double-click the "Home" button.
2. Swipe left or right to view running apps
3. Swipe up to close an app
4. Relaunch the Disney Movie Insiders app

Restart your device

1. Hold down the "Sleep/wake" (on/off) button on your device for a few seconds.
2. Move the slider on the screen to the right to turn off the device
3. Once the device is completely powered down, turn it back on
4. Try launching the Disney Movie Insiders app again

Update your device software

1. From the Home menu, tap "Settings"
2. Select "General", then tap "Software Update"
3. Your device will check for and display available updates

Check for available free space on your device

1. From the Home menu, tap "Settings"
2. Tap "General" in the left column
3. Select "About"
4. Check "Available" to see free space on your device

Android

Force close the app and any apps running in the background

1. Tap the "Recent Apps" on your device to view currently running apps
2. Swipe to close apps

NOTE: These steps may be slightly different for older devices. Try selecting "Settings", then "Apps" to see your running apps.

Restart your device

1. Hold down the power button (usually found on the right-hand side of the device)
2. Select "Power Off", then "Turn Off"
3. Once the device is completely powered down, turn it back on

Clear the app's cache

1. Go to "Settings"
2. Tap "Apps"
3. Scroll until you find “Insiders”
4. Tap “Storage”, then tap "Clear cache" (NOTE: Do NOT tap “Clear Data”)

Update your device software

1. Go to "Settings".
2. Select "About device"
3. Tap "Software Information"
4. Tap “Google Play system update”

Check for available free space on your device

1. Go to "Settings"
2. Select “Battery and device care”
3. Tap "Storage"