“Play” is the new section featured exclusively in the Disney Movie Insiders app where Insiders can engage in interactive experiences and games. Plus, you’ll earn 10 points the first time you play each game or experience!*
*Bonus points are awarded only for first time playing eligible experiences per account, regardless of device. Offer subject to expiration.
- Games and experiences featured in Play
- iOS devices supported for Play
- Android devices supported for Play
- I didn’t get points for my first Play
- Game or experience not working on iOS
- Game or experience not working on Android
Games and experiences featured in Play include:
- Eternals: AR Story Experience
History is not as you know it. Join Sprite, one of the Eternals, on an exciting Augmented Reality adventure through time to discover the truth about humanity. In this Marvel Studios Immersive Story Experience, explore the characters, world, and stories of the film like never before. Use your iPhone® or iPad® to step inside the world of the "Eternals" and meet the heroes in AR, before you watch the film in theaters! - Ron’s Gone Wrong
Customize your own “Best Friend out of the Box” with unique stickers and watch your B*Bot come to life within your own space! You can even trigger special moves with certain voice commands.
- Pancake Milkshake
Challenge your friends with a sweet game that features treats and characters from Disney’s Ralph Breaks the Internet! - Toy Story 4 AR
Pixar and Walt Disney Studios bring playtime to augmented reality with the brand new Toy Story 4 AR Experience. - The Falcon and The Winter Soldier AR (iOS only)
Do you have what it takes to wield the shield? Transform your space into an immersive training ground in this unique augmented reality experience! Take aim at targets, channel the power of the shield’s history and train like Captain America! - Raya and the Last Dragon AR
Explore the exciting world of Kumandra and unlock special character animations with Raya and the Last Dragon AR! Unfold the map of Kumandra within your own space and unlock fun animations of the characters using the poster scanning feature!
iOS Devices supported for games and experiences in Play
“Play” games and experiences are supported on the following iOS devices:
Eternals: AR Story Experience
- App Clip: iOS 14.3 or newer, iPhone 6s or newer
- Main Experience: iOS 13.3 or newer, iPhone X and newer
- Permissions Required: Camera and Camera Roll
- App Clip: 10MB - (this data will automatically be deleted after 10 days)
- Main Experience: 1.3G Space
NOTE: Some features require iPhone XS or newer and iOS 14.3 or later
Ron’s Gone Wrong
- iPhone 7 or newer
- iOS 12 or newer
- 40.9 MB space
Pancake Milkshake
- iPhone 6S or newer
- iOS 9 or later
- 20 MB space
Toy Story 4: AR
- iPhone 7 or newer
- iOS 12 or later
- 120 MB space
The Falcon and The Winter Soldier AR
- iPhone 6s or newer
- iOS 11 or newer
- 206 MB space
NOTE: Some features require iPhone XS/XR or newer
Raya and the Last Dragon AR
- iPhone 7 or newer
- iOS 12 or newer
- 176 MB space
Android Devices supported for games and experiences in Play
“Play” games and experiences are supported on the following Android devices:
Pancake Milkshake
- Android OS 7 or later
- 20 MB space
Toy Story 4: AR Experience
- Android OS 8 or later
- Samsung Galaxy S8 or newer
- 120 MB space
Raya and the Last Dragon AR
- Android OS 8 or later
- Samsung Galaxy S8 or newer
- 176 MB space
The Falcon and The Winter Soldier AR
- Not supported for Android
Ron’s Gone Wrong
- Android OS 8 or newer
- Samsung Galaxy S* or newer
- 40.9 MB space
Eternals: AR Story Experience
- Not supported for Android
I didn’t get points for my first Play
Bonus points are awarded only for first time playing eligible experiences per account, regardless of device. Offer subject to expiration. If these conditions apply and you did not receive points, please contact a Disney Movie Insiders agent directly:
Phone: (855) 951-0775
Email: support@help.disneymovieinsiders.com
Chat: If you’re on a desktop, you can live chat with an agent by selecting the option below.
Game or experience not working on iOS device
If you're running into issues in the app on your iOS device, try the following steps:
Force close the app and any apps running in the background
- Double-click the "Home" button.
- Swipe left or right to view running apps
- Swipe up to close an app
- Relaunch the Disney Movie Insiders app
Restart your device
- Hold down the "Sleep/wake" (on/off) button on your device for a few seconds.
- Move the slider on the screen to the right to turn off the device
- Once the device is completely powered down, turn it back on
- Try launching the Disney Movie Insiders app again
Update your device software
- From the Home menu, tap "Settings"
- Select "General", then tap "Software Update"
- Your device will check for and display available updates
Check for available free space on your device
- From the Home menu, tap "Settings"
- Tap "General" in the left column
- Select "About"
- Check "Available" to see free space on your device
Game or experience not working on Android device
If you're running into issues in the app on your Android device, try the following steps:
Force close the app and any apps running in the background
- Tap the "Recent Apps" on your device to view currently running apps
- Swipe to close apps
NOTE: These steps may be slightly different for older devices. Try selecting "Settings", then "Apps" to see your running apps.
Restart your device
- Hold down the power button (usually found on the right-hand side of the device)
- Select "Power Off", then "Turn Off"
- Once the device is completely powered down, turn it back on
Clear the app's cache
- Go to "Settings"
- Tap "Apps"
- Scroll until you find “Insiders”
- Tap “Storage”, then tap "Clear cache" (NOTE: Do NOT tap “Clear Data”)
Update your device software
- Go to "Settings".
- Select "About device"
- Tap "Software Information"
- Tap “Google Play system update”
Check for available free space on your device
- Go to "Settings"
- Select “Battery and device care”
- Tap "Storage"