If you have submitted a request to return a reward, you have 14 days after receiving the return shipment ticket to send the item. Depending upon the value of the item, points will be refunded when the item is received by our fulfillment department. 

For questions about your pending return, please contact a Disney Movie Insiders agent directly:

Phone: (855) 951-0775
Email:  support@help.disneymovieinsiders.com
Chat: If you’re on a desktop, you can live chat with an agent by selecting the option below