Physical rewards usually arrive within 2 to 4 weeks after redemption. Digital rewards are delivered immediately to your Member Account upon redemption. If you haven’t received your reward after eight (8) weeks, please contact us for assistance.

Note: Due to varying factors including origin, destination, Post Office acceptance date, and other conditions including customs delays, delivery dates are not guaranteed.

Phone: (855) 951-0775
Email:  support@help.disneymovieinsiders.com
Chat: If you’re on a desktop, you can live chat with an agent by selecting the option below