Make sure to enter and verify the complete code from the insert that came with your eligible movie*. Look for commonly swapped characters like capital "O" and zero, capital "i" and numeral one, etc. 

See "How do I enter a code?" for detailed steps on entering your valid code.

If the code still comes back as invalid or unknown, please contact us for assistance:

Phone: (855) 951-0775
Email:  support@help.disneymovieinsiders.com
Chat: If you’re on a desktop, you can live chat with an agent by selecting the option below

*Please refer to the Disney Movie Rewards or Disney Movie Insiders insert or packaging to determine eligibility.