Make sure to enter and verify the complete code from the insert that came with your eligible movie*. Look for commonly swapped characters like capital "O" and zero, capital "i" and numeral one, etc.
See "How do I enter a code?" for detailed steps on entering your valid code.
If the code still comes back as invalid or unknown, please contact us for assistance:
*Please refer to the Disney Movie Rewards or Disney Movie Insiders insert or packaging to determine eligibility.