Make sure to enter and verify the complete code from the insert that came with your eligible movie*. Look for commonly swapped characters like capital "O" and zero, capital "i" and numeral one, etc. 

If the code still comes back as invalid or unknown, please contact us for assistance:

Phone: (855) 951-0775
Email:  support@help.disneymovieinsiders.com
Chat: If you’re on a desktop, you can live chat with an agent by selecting the option below

*Please refer to the Disney Movie Rewards or Disney Movie Insiders insert or packaging to determine eligibility.