If you are experiencing issues with the Disney Movie Insiders app (i.e. crashing or freezing), try the following troubleshooting steps:

1. Force close the app — for detailed steps, visit the support center for your device’s OS:
   • iOS
   • Android OS
2. Power down and restart your device
   
3. Update to the latest version of the Disney Movie Insiders app
   • iOS: Apple App Store
   • Android: Google Play Store
4. Update your device software (OS) — for detailed steps, visit the support center for your device’s OS:
   • iOS
   • Android OS

If you’re still having trouble, please contact us for further assistance:

• Phone: (855) 951-0775
• Email:  support@help.disneymovieinsiders.com
• Chat: If you’re on a desktop, you can live chat with an agent by selecting the option below